Let’s get you back to practice.

Questions about Visual Vocal Training? Email support@visualvocaltraining.com. Include your device model, iOS or iPadOS version, app version, and what you were doing when the issue happened. Never send passwords or payment details.

The microphone isn’t responding

Check microphone access for Visual Vocal Training in your device’s Settings. Confirm the microphone is not covered and try a quiet room. If you are using Bluetooth headphones, check the selected audio route.

I hear a delay in my headphones

Latency varies by headphones and connection. Try lowering or turning off in-ear monitoring, or use a different audio route. Keep listening volume comfortable.

My progress isn’t syncing

Check that both devices use the same Apple Account and that iCloud sync is enabled in the app. Check the sync status shown in Settings and allow time for Apple’s service to update. Saved recordings remain local to each device.

Manage or restore a subscription

Use Restore Purchases in the app while signed into the Apple Account used for the purchase. To change or cancel a plan, open Apple’s subscription settings. For refund requests, visit Apple’s Report a Problem page.

Privacy and deletion

Delete individual recordings from your library, or use “Delete all my data” in the app’s Settings for practice progress and recordings. See the privacy policy for retained settings, iCloud details, and contact information.